The Cloud Key has made it easy to maintain backups in case of any failures. Nearly every UniFi Cloud Key failure, can be quickly resolved by a simple Reset and Restore of a backup file. If this does not resolve the issue, then proceed to the next paragraph. Under Maintenance > Actions, click the button to Reboot.See our Related Articles below for credential questions. Log in with UniFi Cloud Key credentials used at setup.In Chrome, click Advanced > “Proceed to IP of Cloud Key”.Open the Cloud Key management portal in a browser by typing the IP address of the Cloud Key as URL: i.e.This can be done by following these steps: UniFi Service will not start by clicking the button “Start UniFi”.Īs a first step, some Cloud Key issues can be resolved with a simple reboot.UniFi service shows as not running through Web UI ( Select option Configure > Maintenance > Service > Stop UniFi will be grayed out indicating it is already offline).Cloud Key UI may not be accessible via direct URL through browser.Cloud Key may show as offline in UniFi Management Dashboard ( ).Flashing white LED indicating the UniFi Cloud Key is disconnected.SymptomsĪll of the following symptoms can indicate stability issues with your Cloud Key:
How to backup unifi controller how to#
This article will explain how to fix Cloud Key stability issues, troubleshoot and resolve root causes when repeated issues are seen. The Cloud Key still requires some maintenance and use of best practices to ensure proper function. Setup is easy and doesn’t require a desktop/server on-site to be running at all times to keep online. The UniFi Cloud Key offers perhaps the most convenient and simple UniFi management method available. This article applies to the UniFi Cloud Key, which should be updated to the latest stable firmware/controller version before troubleshooting further. This article will explain how to troubleshoot, resolve and prevent Cloud Key failures and stability issues. UniFi - Troubleshooting Offline Cloud Key and Other Stability Issues Overview Ubiquiti Networks Support and Help Center.